Refund, Return, and Chargeback Policy

Rainier Compounds

Last Updated: June 2026

Our Commitment

At Rainier Compounds, we stand behind the quality of every product we ship. If something is not right, we want to make it right. Contact us within 30 days of delivery and we will find a resolution, whether that is a replacement, a refund, or store credit.

How to Request a Refund or Replacement

Email us at admin@rainiercompounds.com with your order number and a brief description of the issue. You do not need to return the product unless we specifically request it. We will respond within 2 business days.

What We Cover

  • Products that arrive damaged, defective, or incorrectly shipped
  • Orders where the product does not match the description at the time of purchase
  • Any situation where we determine a quality issue occurred on our end

What We Do Not Cover

  • Opened vials. Once a vial has been opened, it cannot be returned or refunded for safety and product integrity reasons. This is non-negotiable and applies to all orders.
  • Buyer’s remorse or change of mind after a product has been opened or used
  • Shipping delays caused by the carrier once the order has been confirmed as delivered
  • Orders placed in error (wrong size, wrong product) where the item has already been opened

Resolution Options

Depending on the situation, we may offer:

  • Replacement: We reship the same product at no charge
  • Refund: Processed to your original payment method. ACH orders may be refunded as store credit or by check depending on processing timelines.
  • Store Credit: Applied to your account for use on a future order

Important Notes

All products sold by Rainier Compounds LLC are for laboratory and research purposes only. They are not intended for human use. This policy applies to the physical condition and delivery accuracy of your order, not to any claim related to research outcomes or results.

Chargeback Policy

We strongly encourage customers to contact us directly at admin@rainiercompounds.com before initiating a chargeback with their bank or payment provider. Most issues, including delivery concerns, damaged goods, or billing discrepancies, can be resolved quickly and directly without involving a third party.

If you have a dispute, reach out first. We are responsive and will work with you in good faith to resolve any legitimate concern. Bypassing this step and going directly to a chargeback creates unnecessary delays and may result in your account being restricted from future orders.

Rainier Compounds LLC maintains detailed records of all transactions, shipping confirmations, delivery verifications, and customer communications. Any chargeback determined to be fraudulent, abusive, or inconsistent with this policy will be disputed in full, including submission of all available documentation to the payment processor. Customers who initiate chargebacks in bad faith may be permanently barred from placing future orders.

Contact

admin@rainiercompounds.com
info@rainiercompounds.com
rainiercompounds.com

Phone support is available
(253) 369-4111
Mon–Fri, 9am–5pm PT
Please leave a voicemail and we’ll return your call within 1 business day.

Rainier Compounds | Washington State | All products are strictly for in vitro laboratory and research use only. Not for human consumption, veterinary use, or any other application. These statements have not been evaluated by the Food and Drug Administration. Rainier Compounds LLC makes no medical claims and assumes no liability for misuse of any product. By accessing this site you confirm you are 21 years of age or older and a qualified independent researcher, licensed professional, or representative of an accredited research institution. | admin@rainiercompounds.com

Scroll to Top